Operations Engineer (SaaS / Remote)

Create customer value.

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing inspirational catalogs online. We also give our customers, leading retailers such as Mattel, IKEA, Home Depot, and Williams Sonoma, the personalized service they deserve, which has earned us their trust and loyalty. As a result, we have more than 1900 passionate customers and advocates worldwide.

Are you experienced in troubleshooting, monitoring, integrating, configuring, and administering SaaS applications or platforms? If yes, then this position might be for you. The person in this role will be an important part of the blood flow of the company by ensuring implementations, design, and maintenance is consistent with Publitas goals, industry best practices, and regulatory requirements.

You will join an Operations team consisting of an Operations Lead and a DevOps Engineer.

Responsibilities:

  • You will ensure that our SaaS toolset configurations, integrations, and access privileges are set according to our business needs and conform with our ISO27001 policies.
  • You will execute and optimize processes related to infrastructure and tools used for collaboration and development as well as for our production service.
  • You will ensure that the processes and tasks you execute conform to our security standards and practices.
  • You will support the work of other teams regarding IT-related questions, including but not limited to questions about our collaboration systems, our production infrastructure as well as our security (3rd line).
  • You will support the team to keep the documentation of our infrastructure, architecture, and processes intact and improve them continuously.
  • You will maintain configuration guidelines, maintenance guides, internal handbook articles, and other concerned documents.
  • You will deploy infrastructure, applications, and upgrades in accordance with our release management process.
  • You will provide reports extracted from our product and customer data and ensure data availability to other teams.
  • You will monitor the platform's health proactively and will follow up, mitigate, and resolve incidents that may occur.
  • You will be implementing configurations and improvements of our monitoring components as well as introducing new components.
  • You will provide inputs and can participate in the review process required for our regular internal and external security audits.

Requirements

  • A demonstrated Linux server administration knowledge (Debian/Ubuntu preferred).
  • A clear picture of how IaaS platforms such as AWS and GCP work.
  • Experience with SaaS/Cloud tools such as or similar to (but not limited to) Google Workspace, Github, Slack, Zendesk, Geckboard, etc.
  • A good understanding of how SaaS environments and tools work, and you like to administer a wide SaaS toolset.
  • Experiences with current basic security solutions (SSO, 2FA).
  • Experience with writing basic SQL queries or willingness to learn.
  • Basic but solid TCP/IP knowledge.
  • Good collaboration skills and ability to multitask.
  • Up-to-date knowledge of current (SaaS) cloud infrastructure industry standards and trends.
  • Fluent in English.

Bonus:

  • You are familiar with the ISO 27001 standard, GDPR, and CCPA.
  • You have used PostgreSQL before.
  • You can read and understand Ruby and Python code (Big+).
  • You have experience with infrastructure as a code.

If you’ve been reading this far, chances are high you're a bit like us:

  • You desire to do things better and to improve the world around you.
  • You believe that results and impact matter more than hours spent.
  • You’re self-driven, and you love the fact that Publitas operates through values & habits such as:
    • Honesty
    • Respect
    • Passion
    • Generosity
    • Excellence
    • Curiosity

What can you expect from us?

  • Salary range: €31.000 - €63.525 gross base salary per year.
  • 25 vacation days per year and your National Holidays off.
  • A contract of indefinite duration.
  • Work from anywhere you desire.
  • A monthly shared office space/co-working allowance.
  • A one-time home office setup stipend.
  • A top-of-the-line MacBook.
  • Monthly wellness allowance to stay healthy while working remotely.
  • Annual retreats in some of the greatest cities in the world.
  • Free books in Kindle and Audible store.
  • We'll challenge and support each other through 1-1 sessions to get the most out of your and our potential.

We promise to get rid of everything that stands in your way so you can create your best work. If this sounds like your kind of place, it’s time to get in touch.

Please feel free to contact our Recruitment Team at careers@publitas.com if you have any questions.

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