Services Lead (SaaS / Project Services / Remote)

Ensure customer satisfaction by working on various solutions and projects for our clients.

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for browsing shoppers by publishing engaging content online. We are on a mission to inspire people from all over the world (60M today) through a more sustainable discovery experience. We guide our customers, leading retailers such as Mattel, IKEA, Home Depot, Lenovo, and Williams Sonoma, through the print transition and provide the personalized service they deserve, which has earned us their trust and loyalty. As a result, we have more than 1900 passionate customers and advocates worldwide.

At Publitas, we're looking to add a Services Lead who will take over the reins by leading and growing the services team and building on the established foundation. You'll report to Phillip, our current Services Lead, who leads the customer teams of Publitas.

Responsibilities:

  • Develop the Publitas services department;
  • Own and drive the team's OKRs;
  • Manage the services department and own the P&L reporting;
  • Manage and enhance the current Publitas service offering;
  • Implement and execute our project delivery strategy;
  • Manage multiple stakeholder relationships simultaneously;
  • Create repeatable, predictable processes;
  • Ensure effective risk management is in place across all projects;
  • Scope and deliver (customer) projects.

Requirements

  • Worked in a SaaS scale-up environment before;
  • Strong leadership, energy, critical thinking, problem-solving, and decision-making abilities;
  • Excellent leadership skills with a proven record of growing and coaching a team;
  • Can manage remotely and across different timezones;
  • Very strong project management experience;
  • Excellent verbal and written communication skills, including presenting to senior managers and C level;
  • Worked with enterprise retail/marketing clients and eCommerce/retail software implementations;
  • Extensive experience in sales or services operations;
  • Previous experience with business P&L management;
  • Experienced in program management;
  • Seasoned in strategy discussions;
  • Heavy experience working with remote teams and collaborative structures.

Bonus:

  • Have worked with similar retail/eCommerce clients/projects;
  • Familiarity with print and digital transformations;
  • Speak a 2nd language such as French/German/Spanish/Dutch;
  • Experience with technical implementations/integrations.

If you’ve been reading this far, chances are high you're a bit like us:

  • You desire to do things better and to improve the world around you.
  • You believe that results and impact matter more than hours spent.
  • You’re self-driven, and you love the fact that Publitas operates through values & habits such as:
    • Honesty
    • Respect
    • Passion
    • Generosity
    • Excellence
    • Curiosity

What can you expect from us?

  • €51, 200 - €86, 900 gross salary per year.
  • 25 vacation days per year and your National Holidays off.
  • A contract of indefinite duration.
  • Work from anywhere you desire.
  • A monthly shared office space/co-working allowance.
  • A one-time home office setup stipend.
  • A top-of-the-line MacBook.
  • Monthly wellness allowance to stay healthy while working remotely.
  • Annual retreats in some of the greatest cities in the world.
  • Free books in Kindle and Audible store.
  • We'll challenge and support each other through 1-1 sessions to get the most out of your and our potential.

We promise to get rid of everything that stands in your way so you can create your best work. If this sounds like your kind of place, it’s time to get in touch.

Please feel free to contact our Recruitment Team at careers@publitas.com if you have any questions.

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