Implementation Engineer (SaaS, Remote)

 

We believe that business growth starts with a fantastic product. A product that people love to use and that inspires them. If you feel the same, you can join us on our mission to inspire people across the globe with online catalogs and beautiful shoppable experiences.

We give our customers—leading retailers such as Williams Sonoma—the personal service they deserve. That has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands and more than 1500 customers worldwide.

At Publitas we’re looking to add an Implementation Engineer to help us deliver integrations between our standard off the shelf product and our clients’ systems.

The Role

You’ll be working on a large variety of international implementation projects with an integration layer between various customer backends and the Publitas software, responsible for being the main point of contact and working with external clients directly to understand what modifications and offerings that they would like with the Publitas software.

You will be seeing the project from inception to completion as well as helping troubleshoot throughout the duration while working with the development teams at Publitas.

Responsibilities:

  • Integration design and delivery: Serve as the technical consultant for our Enterprise clients during their integration with Publitas, ensuring the technical integrity and quality of the delivered solution. It will include:
    • Work with clients to modify or update existing integration and implementation of new features.
    • Guide clients and assist in troubleshooting CSS issues and client-side applications written in HTML/Javascript and RESTful API integrations.
    • Guide clients and assist in troubleshooting/debugging data feeds and configure imports via pre-written command-line scripts etc.
  • Project management: Work closely with the clients and the various Publitas teams to guarantee a high-quality project delivery. Develop project documentation including Statement of Work, technical design reviews, specifications, implementation plans, and test plans.
  • Consultation: Consult with the clients on how to optimize the usage of Publitas platform. Remote and on-site train of clients on all aspects of their environment. Customer advocacy - act as the link between the customer and the product. Provide feedback to the Product Team regarding customer experience. Lead clients through the deployment of software updates and functionality enhancements and pilot programs.
  • Collaborate with Solution and Technical engineers to continuously improve the integration workflow. We value critical thinkers with new ideas. People that add expertise and new insights ‘where’ and ‘how’ we can improve our services.

Meet the team

27 people, 15 cultures in 10 locations around the world. You will work closely with our new Services lead Phillip, PM Alphonsine and Specialist Bert. The Services team will be growing and you within.

Requirements, What we look for in you

  • You are located in Europe, Fluent in English.
  • 4 years of experience in a technical customer-facing role. Ideally from a SaaS or eCommerce background. + Working with Retail clients is a big plus.
  • Strong experience with e-commerce software implementation using direct API integrations to provide value to e-commerce sites and increase conversion rates.
  • Strong understanding of HTML, JavaScript, CSS and related web technologies.
  • Knowledge of Unix environments; strong user level skills.
  • Understanding of technical and user-experience requirements for Salesforce, Magento, Shopify, Kibo and similar platform to increase partnerships and ease of software installation.
  • Outstanding communication skills; ability to communicate technical requirements/notes to the non-technical user.
  • Ability to confidently present to clients, and teach them to use the product.
  • You have a customer-oriented personality and ensure that our clients receive the best service.
  • Capable of handling multiple assignments simultaneously.

And last, but not least you're an absolutely confident methodical problem solver with attention to detail. Besides all that, you're a nice person to hang out with.

If you’ve been reading this far, chances are high you're a bit like us:

  • You desire to do things better and to improve the world around you.
  • You believe that results and impact matter more than hours spent.
  • You’re self-driven, and you love the fact that Publitas operates through values & habits such as:
    • Honesty
    • Respect
    • Passion
    • Generosity
    • Excellence
    • Curiosity

Like what you read and wonder what you can expect from us?

  • Salary range: € 44k and € 64k gross salary per year.
  • 25 paid vacation days.
  • A contract of indefinite duration.
  • A great location-independent working environment.
  • Team retreats in some of the greatest cities in the world.
  • Top-of-the-line MacBook.
  • An unlimited budget for the Kindle and the Apple App Store.
  • We'll cover the costs of any conferences you want to check out.
  • We'll cover your travel expenses.
  • We'll challenge and support you to get the most out of your potential.

Please feel free to contact Eva, our recruiter, at careers@publitas.com if you have any questions.

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