Customer Support Executive - Dutch+English

Create customer value.

We believe that providing spectacular support to our customers is the fundamental ingredient for creating customer love. That’s why we do things a little differently here at Publitas.com. We don’t wait for customers to contact us, for example. Instead, we contact them for solutions about issues that they aren't even aware of. We do this with a team of smart, curious, and incredibly fun people who are dedicated to one thing only: making sure our customers are successful. Not once, not sometimes, but every time we can help.

We’re looking for knowledgeable, dedicated, and compassionate individuals to join us in Amsterdam. These are the type of people who love to help and refuse to give up until the problem has been solved. With a customer satisfaction rate of 98.6 percent over the past ten months, it’s clear that we’re passionate about helping our customers. But we’re not satisfied with anything short of 100 percent, and that’s why we need your help.

You’ll be part of our Customer Support Team working alongside our Customer Success, Sales and Product Team. Get in touch and let us know why you are the right person to help!

Responsibilities:

  • Helping professionals such as webmasters and online marketers by answering their questions (by phone, through email and social media).
  • Coming up with solutions to any problems they might encounter (luckily it's nothing like the internet help desk).
  • Expanding the product knowledge base.
  • Identifying and communicating customer needs to our product management team.
  • Working with our development team towards technical solutions that answer those needs.

Requirements:

  • You have a strong desire to help people.
  • You’re a fast learner with incredible multitasking skills.
  • You’re curious and always eager to learn new things.
  • You’re an outgoing optimist with great communication skills.
  • You’re driven to get things done.
  • You’re fluent in Dutch and English.
  • You’re madly in love with mobile devices and web apps.
  • You’re content with no less than a 100 percent customer satisfaction rate.
  • You have a basic understanding of HTML and XML.
  • You have a basic understanding of CSS coding, RSS, PDF, and Adobe Software for troubleshooting.

What can you expect from us?

  • €26.4k-€30k base gross salary per year.
  • 25 paid vacation days.
  • A contract of indefinite duration.
  • A great location independent working environment.
  • Team retreats in some of the greatest cities of the world.
  • Top-of-the-line MacBook.
  • Unlimited budget for the Kindle Store and Apple App Store.
  • We'll cover the costs of any conferences you want to check out.
  • We'll cover your travel expenses.
  • We will challenge and support you to get the most out of your potential.

Convinced we can use your talents for a different job?