Customer Support Executive (EU, SaaS, Remote)

Create customer value.

We believe that providing spectacular support to our customers is the fundamental ingredient for creating customer love. That’s why we do things a little differently here at Publitas.com. We don’t wait for customers to contact us, for example. Instead, we contact them for solutions about issues that they aren't even aware of. We do this with a team of smart, curious, and incredibly fun people who are dedicated to one thing only: making sure our customers are successful. Not once, not sometimes, but every time we can help.

We’re looking for knowledgeable, optimistic, and compassionate individuals to support our customers’ product experience. These are the type of people who love to help and refuse to give up until the problem has been solved. With a customer satisfaction rate of 98.6 percent over the past ten months, it’s clear that we’re passionate about maintaining a high-quality experience with our customers. But we’re not satisfied with anything short of 100 percent, and that’s why we need your help.

You’ll be part of our Customer Support team working alongside our Customer Success, Sales, and Product team. Get in touch and let us know why you are the right person to help!

Responsibilities:

  • Supporting the customer journey.
  • Finding the best possible solutions for our customers’ problems when they arise.
  • Knowing your product inside and out.
  • Recommending product and service improvements to our Product Management team by collecting customer information and analyzing customer needs.
  • Working with our Development team towards technical solutions that answer those needs.
  • Supporting the internal organization to serve potential customers, using and improving the product.

Requirements:

  • Previous experience as Customer Support in a SaaS work environment.
  • You’re fluent in English.
  • You are located in Europe.
  • You have a strong desire to help people.
  • You have an empathetic, constructive and professional attitude towards customers.
  • You’re a fast learner, with incredible multitasking skills.
  • You’re curious and always eager to learn new things.
  • You’re an outgoing optimist with great communication skills.
  • You’re driven to get things done.
  • You’re fluent in Dutch and English.
  • You’re madly in love with mobile devices and web apps.
  • You’re content with no less than a 100 percent customer satisfaction rate.
  • Experience with reading and updating HTML and Javascript.
  • Experience in mobile and desktop browser support troubleshooting.
  • Experience with Google Analytics.
  • Experience Troubleshooting API integrations.
  • Experience with troubleshooting XML and CSV data sources.

Bonus points

  • You have good understanding of tag management and advertising software.

What can you expect from us?

  • €29k-€36k base gross salary per year.
  • 25 paid vacation days.
  • A contract of indefinite duration.
  • A great location-independent working environment.
  • Team retreats in some of the greatest cities in the world.
  • Top-of-the-line MacBook.
  • Unlimited budget for the Kindle Store and Apple App Store.
  • We'll cover the costs of any conferences you want to check out.
  • We'll cover your travel expenses.
  • We’ll challenge and support you to get the most out of your potential.

Please feel free to contact Eva, our recruiter, at careers@publitas.com if you have any questions.

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