Client Onboarding & Solution Consultant ( SaaS / Remote )

Create customer value.

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing beautiful catalogs online. We also give our customers, leading retailers such as Mattel, IKEA, Home Depot and Williams Sonoma, the personal service they deserve, which has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands and more than 1700 customers worldwide.

We’re looking for a dedicated and passionate Client Onboarding & Implementation Consultant to help us develop and increase our customer value. You’ll be part of our international customer team working alongside our Customer Acquisition, Customer Success, and Product teams.

The Client Onboarding & Implementation Consultant is a key client-facing role within Publitas where you will be tasked with ensuring that our enterprise clients are on-boarded on our SaaS platform quickly and with a high level of quality and customer satisfaction. You will also be required to consult with our existing client bases to find new innovative solutions to their ongoing challenges.

What you'll do:

  • Lead customer onboarding projects
    • You will accompany, lead, guide and advise clients on their journey to implementing our solution throughout their business.
    • This includes system setup, configuration, and user training.
  • Solution consulting
    • Lead and participate in client-facing workshops to scope and design a fit for purpose solution. Working closely with the client to defining long term success metrics.
    • Assist the end user as the key subject matter expert relating to Publitas and our commercial offering.
  • Project management
    • Identify, categorise & escalate delivery risks.
    • Analyse and document business processes.
    • Plan and manage multiple projects simultaneously.
    • Manage a variety of different scale projects lasting from 1-2 days to 6 months.
    • Ensure clients and internal stakeholders are kept aware of project status, outstanding tasks, and agreed timelines, while keeping projects within plan.
    • Following project through the full project life-cycle working in an agile environment.
  • Pro-actively identify ways of improving the implementation processes and team documentation.
  • Work closely with our wider Services and Customer Success team to deliver fast pace high profile client facing projects.

What’s required:

  • Fluency in English.
  • Prior experience of working directly with clients to understand requirements and implement technical solutions.
  • Must be a natural problem solver.
  • Have significant commercial acumen.
  • Proven track record in delivering SaaS implementation projects.
  • Skilled communicator with ability to identify and engage key stakeholders.
  • Excellent organisational and planning skills.

Nice to haves:

  • Experience with digital publishing/marketing and retail clients.
  • Knowledge and experience of project management methodologies and design. Experience using Asana, JIRA or similar project management interface.
  • You have a basic understanding of HTML, tag management software, and advertising software.
  • You have a basic understanding SEO and Google Analytics.
  • You have a basic understanding of Adobe inDesign/Photoshop.

What can you expect from us?

  • 29.6k - 64k Euro base gross salary per year.
  • 25 paid vacation days.
  • A contract of indefinite duration.
  • A great location-independent working environment.
  • Team retreats in some of the greatest cities in the world.
  • Top-of-the-line MacBook.
  • An unlimited budget for the Kindle Store and the Apple App Store.
  • We'll cover the costs of any conferences you want to check out.
  • We'll cover your travel expenses.
  • We’ll challenge and support you to get the most out of your potential.

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