Client Onboarding & Solution Consultant (ES / SaaS / Remote)

Create customer value.

We believe that business growth starts with a fantastic product that people want to use. And with Publitas, we aim to create an exceptional experience for shoppers by publishing beautiful catalogs online. We also give our customers, leading retailers such as Mattel, IKEA, Home Depot, and Williams Sonoma, the personal service they deserve, which has earned us their trust and loyalty. As a result, we gained a 70% market share in the Netherlands and more than 1900 customers worldwide.

We’re looking for a dedicated and passionate Client Onboarding & Implementation Consultant to help us develop and increase our customer value. You’ll be part of our international customer team working alongside our Customer Acquisition, Customer Success, Development, and Product teams.

The Client Onboarding & Implementation Consultant is a key client-facing role within Publitas. You will be tasked with ensuring that our enterprise clients are on-boarded on our SaaS platform quickly and with a high level of quality and customer satisfaction. You will also be required to consult with our existing client bases to find new innovative solutions to their ongoing challenges.

Responsibilities:


  • Lead customer onboarding projects
    • You will accompany, lead, guide, and advise clients on their journey to implementing our solution throughout their business.
    • This includes system setup, configuration, and user training.
  • Solution consulting
    • Lead and participate in client-facing workshops to scope and design a fit-for-purpose solution. Working closely with the client to define long term success metrics.
    • Assist the end-user as the key subject matter expert relating to Publitas and our commercial offering.
  • Project management
    • Identify, categorize, and escalate delivery risks.
    • You'll work on various project types, including design, technical, integration, development, and print to digital transformations.
    • You’ll consult clients on their design/technical best practices and make suggestions based on our current services package.
    • Analyze and document business processes.
    • Plan and manage multiple projects simultaneously.
    • Manage various scale projects lasting from 1-2 days to 6 months.
    • Ensure clients and internal stakeholders are aware of project status, outstanding tasks, and agreed timelines while keeping projects within plan.
    • Following projects through the entire project life-cycle working in an agile environment.
  • Proactively identify ways of improving the implementation processes and team documentation.
  • Work closely with our Services and Customer Success teams to deliver fast-paced, high-profile client-facing projects.

Requirements:

  • Fluency in Spanish and English.
  • Prior experience in working directly with clients to understand requirements and implement technical solutions.
  • Must be a natural problem solver.
  • Have significant commercial acumen.
  • Proven track record in delivering SaaS implementation projects.
  • Skilled communicator with the ability to identify and engage key stakeholders.
  • Excellent organizational and planning skills.
  • Currently based in either EST or CT.

Bonus:

  • Experience with Digital publishing/Marketing and Retail clients.
  • Knowledge and experience of project management methodologies and design.
  • Experience using Asana, JIRA, or a similar project management interface.
  • You have a basic understanding of HTML, tag management software, and advertising software.
  • You have a basic understanding SEO and Google Analytics.
  • You have a basic knowlegde of Adobe InDesign/Photoshop.

If you’ve been reading this far, chances are high you're a bit like us:

  • You desire to do things better and to improve the world around you.
  • You believe that results and impact matter more than hours spent.
  • You are self-driven, and you love the fact that Publitas operates through values & habits such as:
    • Honesty
    • Respect
    • Passion
    • Generosity
    • Excellence
    • Curiosity

What can you expect from us?

  • 39k - 78k USD base gross salary per year.
  • Twenty-five vacation days per year and your National Holidays off.
  • A contract of indefinite duration.
  • Work from anywhere you desire.
  • A monthly shared office space/coworking allowance.
  • A one-time home office setup stipend.
  • A top-of-the-line MacBook.
  • Monthly wellness allowance to stay healthy while working remotely.
  • Annual retreats in some of the greatest cities in the world.
  • Free books in Kindle and Audible store.
  • We'll challenge and support you through personal coaching sessions to get the most out of your potential.

Please feel free to contact our Recruitment Team at careers@publitas.com if you have any questions.

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